MADE-TO-ORDER ITEMS: 7 WORKING DAYS PRODUCTION | EXPRESS AVAILABLE (+10% OF ORDER TOTAL, 2-4 WORKING DAYS ) | READY-TO-WEAR ITEMS: 1–2 WORKING DAYS PROCESSING | DELIVERY: ABUJA 1–2 WORKING DAYS • INTERSTATE 1–5 WORKING DAYS • INTERNATIONAL 3–15 WORKING DAYS (DEPENDING ON DELIVERY METHOD & LOCATION)
Frequently Asked Questions
What are your working hours?
Office Monday–Friday: 11:00 AM – 5:00 PM Saturday: 11:00 AM – 1:00 PM Online Monday–Friday: 9:00 AM – 9:00 PM Saturday: 10:00 AM – 8:00 PM
How do I place an order?
All retail orders should be placed via our website. For express production or special requests, kindly contact us on Instagram or WhatsApp. You can also: Select Express Production during checkout. Select Pickup during checkout. Submit Special Requests directly from the product page after signing in or creating an account.
Do you have ready-to-wear outfits?
Yes. We offer: Made-to-Order (MTO): Produced within 7 working days (Mon–Fri). Ready-to-Wear (RTW): Carefully quality-checked unworn exchange pieces and leftover pop-up stock. RTW orders are processed within 1–2 working days (Mon–Fri)
Can I visit your store to try on outfits?
You can visit our store for measurements or pickups, but we do not offer a try-on service since our designs are made to order.
Can I make changes to the design of a piece?
Yes. Some Made-to-Order pieces can be altered (e.g. longer sleeves, maxi length, custom measurements) at an additional cost depending on the complexity. Simply: Sign in or create an account. Submit your request from the product page. Await approval or rejection via email. Check your profile for updates. Add to cart from your profile to checkout if approved
How do I ensure I order the right size?
You can refer to our size guide or send your exact measurements in inches (Bust, Waist, Hips, Length, etc.) for accuracy. You can also visit our Abuja office to be measured.
Do you offer custom colours?
Yes. Some of our designs are available in custom colours at an additional charge.
Will the fabric or colour look exactly like the pictures?
Not always. Because our fabrics are locally sourced, restocks may vary slightly in shade or texture. Camera quality may also affect colours. You're welcome to request additional fabric photos before ordering.
Can I cancel my order after placing it?
No, orders cannot be cancelled once production has started so be sure before placing your order.
What are your production and delivery timelines?
Made-to-Order: 7 working days (Mon–Fri) Express Production: 2–4 working days (Mon–Fri) Ready-to-Wear: 1–2 working days (Mon–Fri) Abuja Delivery: 1-2 working (Mondays to Fridays only) days. Interstate Doorstep Delivery: Lagos only: Standard untrackable, sent out on Saturdays only: 3-5 working days Other states: GIG Standard trackable: 3-5 working days All states: GIG Express trackable: 1-3 working days International Doorstep Delivery: FedEx Standard (USA excl. Hawaii & Alaska): 9–11 working days Aramex/FedEx/GUO Standard (AUS, BELG, GERM, GHA, ITA, LUX, MON, NETH, QAT, S. AFR, SPA, SWITZ, TURK, UAE, CAN, UK, FRA): 9–11 working days DHL Express (All): 3–5 working days
How much is the delivery fee?
Delivery fees are tentative and may vary depending on courier rates.
Can I choose a different delivery company?
Yes, you may. Please contact us to confirm feasibility and cost.
What happens if I miss my delivery?
If the rider attempts delivery and you're unreachable, you may be required to pay for delivery again.
What should I do if I receive the wrong or damaged item?
Please report it within 24 hours (Abuja) or 48 hours (Interstate/International) of delivery. We will review and assist with a return or exchange.
Can I return or exchange an item if it doesn’t fit?
If the issue is due to incorrect measurements provided, an amendment or exchange fee and delivery cost will apply. Custom-sized or altered pieces are non-returnable. Please notify us within: 24 hours (Abuja) 48 hours (Interstate & International) Returns are only accepted for damaged or incorrect items.
How long does it take to process a refund?
Local refunds: 48–72 hours International refunds: 3–5 working days After the item is received and reviewed.
Are taxes included in the price?
All product prices are inclusive of V.A.T (7.5%) as we are a tax compliant company and have to pay tax. They are different from import taxes, Ruks Á La Mode is not responsible for customs duties, import taxes, or additional fees imposed by the destination country.
How long can I leave my order uncollected?
You can stockpile your order for up to 2 months. After this period, Ruks Á La Mode will not be responsible for uncollected items.
Is my personal information safe?
Yes. We only collect and store customer information securely for order processing and do not share it with third parties except for delivery purposes.
Do you offer bulk production or partnerships?
Yes, kindly fill the form on the website for this.
Can I use discount codes?
Yes. Discount codes are valid only for website orders. Only one discount code can be used per order. Discount codes are valid for one year from the date of issue. Expired codes cannot be renewed or extended.
Do I agree to your policies by purchasing?
Yes. By shopping with Ruks Á La Mode, you acknowledge and agree to our brand policies.